Triage Assessment Panel: A Path to Resolving Disputes in Child Protection Cases

In situations where two agencies hold conflicting views on the risk assessment and proper handling of a case, it’s crucial for them to work collaboratively to find common ground. This approach is at the heart of the newly proposed Triage Assessment Panel (TAP), aimed at streamlining decision-making in child protection cases.

The Process of Reaching Consensus

The initial step for agencies facing disagreement involves discussions among their service managers, supervisors, and protectors. They have up to three working days to collaborate and attempt to reach a mutually agreeable decision. If they can’t resolve their differences through these dialogues, the issue should then be escalated to the TAP for further review.

Role and Objectives of the TAP

The Triage Assessment Panel functions as an independent entity that intervenes in case of disagreements between agencies. Its primary role is to review the triage decisions and ascertain whether the correct agency has been designated to handle a particular case, taking into account various professional insights.

Agencies that disagree with an initial triage decision have the option to appeal to the TAP, which will serve as the final authority in such matters. This mechanism was highlighted in a report from a review panel that investigated a prominent case, suggesting the need for a structured appeal process to manage differing opinions on risk levels and case management effectively.

Composition and Independence of TAP Members

The TAP meetings are co-chaired by an individual from MSF’s Professional Services Group alongside an independent expert from the relevant sector. In addition to the co-chairs, the panel includes two more independent professionals, ensuring a diversity of expertise relevant to the cases under review.

Each session’s member composition may change based on the specific expertise required, but all TAP members bring extensive backgrounds in areas such as social work, child protection, and psychology. To maintain neutrality and objectivity, these individuals must not have any current financial, professional, or personal ties with the participating agencies and should not be employed by a CPCM agency.

Commitment to Swift Decisions

Upon receiving a case referral, the TAP commits to delivering a triage decision within six working days, providing a clear rationale for their choice to all agencies involved. This timely approach aims to mitigate prolonged uncertainties, ensuring that families in need receive necessary services and interventions without delay.

According to MSF, “This ensures swift resolution and prevents prolonged uncertainty that could delay the affected families’ access to service and interventions.”

Conclusion

The establishment of the Triage Assessment Panel marks a significant step forward in resolving disputes between agencies in child protection cases. By providing an independent review process with guidelines for collaboration, the TAP aims to enhance service delivery to families, ensuring that their needs are met effectively and efficiently.