Uzbekistan: A Rising Star in Digital Government

Uzbekistan is rapidly distinguishing itself as a leading player in the digital arena, making impressive strides in the e-government sector. Since 2018, the nation has surged 24 spots in the UN E-Government Development Index, now ranking 63rd in the world. This accomplishment has propelled Uzbekistan into the “Very High” development category, driven by the ambitious “Digital Uzbekistan – 2030” strategy. By focusing on services tailored for citizens and fostering a business-friendly digital landscape, the country is asserting its position as a key IT hub in the region.

A Unified Digital Gateway for Public Services

At the heart of Uzbekistan’s digital government initiative is the My.gov.uz platform, which serves as a centralized electronic gateway for public services. This portal allows both citizens and businesses to access a myriad of online services, ranging from obtaining certificates and submitting applications to registering businesses and applying for permits. The aim is to reduce the need for in-person visits to government offices.

Currently, over 760 services are available through this comprehensive portal, while its mobile application alone offers more than 540 services. In the first half of 2025, the platform successfully delivered over 16 million services. This remarkable outreach is supported by the integration of over 200 government information systems and platforms, alongside a unified billing mechanism that streamlines transactions. The transition to electronic document circulation has led to a significant reduction in administrative burdens, resulting in annual savings of approximately €1.64 million for both citizens and businesses.

Utilizing Technology and AI for Enhanced Service Delivery

Central to the operation of Uzbekistan’s e-government platforms is Uzinfocom JSC, the nation’s primary IT integrator responsible for developing and managing significant digital government solutions. Khurshid Kodirov, head of the International Export and Tender Department at Uzinfocom, noted that electronic government services have seen rapid development over the past six to seven years.

“As an IT company, we at Uzinfocom work on integrating artificial intelligence solutions directly into our electronic government system to enhance how services are delivered,” Kodirov explained. One standout innovation is the MyID biometric identification system, which leverages facial recognition technology to securely identify users and grant access to online government services.

Additionally, the launch of Mukhlisa, an AI-driven virtual assistant embedded in the e-government framework, helps streamline processes. “If a user needs a service, such as obtaining a marriage certificate, the system efficiently completes all necessary steps, delivering results without the user needing to navigate multiple forms,” he added.

The “Green Corridor” for Business

In parallel with the growth of online services, Public Services Centers continue to play a vital role in delivering assistance, especially for those seeking face-to-face support or dealing with more intricate administrative needs. Over 500 services are currently offered through these centers, including the issuance of electronic digital signatures and online applications for preschool enrollment.

Jaloliddin Kholmurodov, Head of the Chilonzor District Justice Department, emphasized that the implementation of the Law on Electronic Government has laid a strong legal foundation for delivering seamless public services. “This integration promotes transparency and efficiency through the use of advanced technologies,” he said.

A particular focus has been placed on assisting entrepreneurs through the establishment of a ‘green corridor’ for business registration. Services are classified based on complexity and processing times, enabling training staff to handle business applications efficiently. “Previously, the registration process could take significantly longer, but now it can be wrapped up in just 10 to 15 minutes,” Kholmurodov noted, adding that entrepreneurs can request electronic notifications to open bank accounts without additional visits.

Government Strategy and Institutional Reform

The Ministry of Digital Technologies is pivotal in steering the strategic trajectory of Uzbekistan’s e-government initiatives. Nurshod Nurkulov, Head of the Division for Digitalization of Government Bodies and Industries, pointed out that recent efforts aim to make digital government services increasingly automated, business-oriented, and tailored for users.

“We are expanding digital services for both citizens and businesses,” Nurkulov stated. The plan includes the launch of a standardized business reporting system by 2026, which will automate data collection from existing government systems, reducing manual input and enhancing efficiency.

Thanks to reforms initiated since 2017, over 130 types of documents have been eliminated from citizen requirements, with agencies now accessing necessary data directly via integrated systems. “These initiatives align with our long-term vision under the Uzbekistan 2030 Strategy, which aims to boost IT exports to $5 billion and train over 300,000 IT specialists by 2030,” Nurkulov added.

Business Experiences: Digital Services in Action

The tangible benefits of e-government reforms can be seen in daily business operations. Diyora Daminova, founder of the communication agency Blink, shared her insights on utilizing digital government platforms since establishing her business.

Looking Forward: The Vision for 100% Online Services

Uzbekistan’s vision for digital governance stretches well into the future. Recently, the President unveiled a series of measures aimed at achieving “Zero Bureaucracy” by 2030. This initiative encompasses the mass digitization of archives, the expansion of proactive services, and substantial investments in infrastructure, with plans for 20 new data centers and a national cloud platform, alongside AI training for five million individuals, including students, teachers, and civil servants.

The ultimate objective is to ensure that 100% of public services are available online by 2030, as Uzbekistan aims to rank among the top 30 countries worldwide in e-government.

Conclusion

Uzbekistan’s ambitious e-government reforms are transforming public services and enhancing the business environment for its citizens. With strategic initiatives and the integration of advanced technologies, the country is on a clear path to digital excellence.

• Uzbekistan jumped 24 places in the UN E-Government Development Index since 2018.
• The My.gov.uz platform offers over 760 online services for citizens and businesses.
• AI technologies, like the MyID system, enhance security and service efficiency.
• By 2030, Uzbekistan aims to provide all public services online and improve its global e-government ranking.